Refund policy

Return & Refund Policy

We want you to feel confident when shopping with Soveria. If you are not fully satisfied with your purchase, please contact us and we will do our best to help.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories.

Non-Returnable Items

We cannot accept returns for:
- Items that have been used, damaged, or altered by the customer
- Items without original packaging or accessories
- Final sale items, if clearly marked as final sale

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@shopsoveria.com.

Please include:
- Your order number
- Photos or videos of the damaged or defective item
- Photos of the packaging

We will review your request and provide a suitable solution, which may include a replacement, refund, or partial refund depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method.

Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.

How to Start a Return

To request a return, please contact us at:

support@shopsoveria.com