FAQ

FAQ

What does Soveria sell?

Soveria offers decorative ambient lighting and home decor pieces designed to create warm, calm, and beautiful everyday spaces.

How long does shipping take?

Orders are usually processed within 2–5 business days. Estimated delivery time is typically 7–15 business days after shipment, depending on the destination and carrier.

Will I receive tracking information?

Yes. Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery at support@shopsoveria.com. Include your order number and photos or videos of the damaged item and packaging.

Can I return my order?

You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and returned with its original packaging and accessories.

How can I contact Soveria?

You can reach us at support@shopsoveria.com. We usually respond within 1–2 business days.